The cancellation or cancellation by the passenger of tickets issued for a specific date and time is only possible 48 hours before the day of departure, in any case the passenger is entitled to the following refund for cancellation or cancellation:

  • Up to 20 days prior to departure: 100% reimbursement
  • Up to 5 days before the day of departure: 50% refund
  • Up to 48 hours before the day of departure: 25% refund
  • Within 48 hours before the day of departure: 0%.
In addition, any cancellation or cancellation of tickets is subject to an administrative handling fee of 12 euros per request.
Procedure to cancel or annul a ticket or ticket: the user must communicate by email to info@fly-blue.es his request in writing attaching the boarding document (ticket or ticket) in addition to the last 4 digits of the bank card with which the purchase was made or, where appropriate, proof of payment through the POS of the pier, must also include the phone and / or email with which you made the reservation or purchase of tickets. If the customer does not follow this procedure within 48 hours of the day of departure, the intended cancellation or cancellation will not be possible. Cancellations or cancellations cannot be made partially, only on the totality of the ticket.

Modifications or changes by the passenger of tickets issued for a specific date and time is only possible up to 1 hour before departure, in any case have an administrative management fee of 12 euros for each change or modification of tickets issued and are subject to availability of free seats on dates and times in which the change or modification is intended. These changes or modifications may not be made partially, only on the entire ticket.

Procedure to modify or make a change to a ticket: 

  • At the sales counter of Pier One (In person): the user must pay the amount of 12 euros to proceed with the modification of the ticket or ticket, receiving a new boarding document. In case the customer does not follow this procedure before 1 hour before departure, it will not be possible to cancel, cancel, modify or change the ticket or ticket.
  • Telematically: the user must communicate by email to info@fly-blue.es his request in writing attaching the ticket of a new purchase of any trip for a value of 12 euros and the boarding document (ticket or ticket) that he wants to modify. In case the customer does not follow this procedure within 4 hours of departure, the cancellation, cancellation, modification or the intended change will not be possible.

In the event of no-show on the day and at the time scheduled for departure, the user shall not be entitled to any refund of the amount paid for the Ticket.

CUSTOMER SERVICE

FLY BLUE - MALAGA has a Customer Service Department available for any additional information or questions you may have. Our communication channels are:

By phone 665 600 040

Email: info@fly-blue.es

Customer service hours are included at the bottom of the home page of the www.fly-blue.es website.